Terms of Service

By accessing or using Dentlo’s services, website, or applications (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Services on behalf of a dental practice or organization, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

Dentlo provides an AI-powered virtual receptionist platform designed for dental practices. Our Services include:

• Automated phone call answering and patient interaction
• Appointment scheduling and management via integration with practice management systems
• Real-time call analytics and reporting dashboard
• Patient communication and follow-up tools

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity under your account

Dentlo offers subscription-based pricing plans. By selecting a plan, you agree to the following:

• Subscriptions are billed monthly or annually as selected at checkout
• Fees are non-refundable except as required by law or as expressly stated in these Terms
• We may change pricing with 30 days’ written notice; continued use after the change constitutes acceptance
• Overdue payments may result in suspension or termination of Services

Free trial periods, if offered, are subject to the terms presented at the time of sign-up.

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to reverse-engineer, decompile, or disassemble any part of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services to transmit harmful code, viruses, or malicious content
• Resell, sublicense, or distribute the Services without prior written consent
• Use the Services in a manner that violates HIPAA or other healthcare privacy regulations

All rights, title, and interest in the Services — including software, AI models, documentation, trademarks, and content — are and remain the exclusive property of Dentlo or its licensors. These Terms do not grant you any ownership rights in the Services.

You retain ownership of all data you submit to the Services. By using our Services, you grant Dentlo a limited license to use your data solely to provide and improve the Services.

Dentlo acts as a Business Associate under HIPAA. We will execute a Business Associate Agreement (BAA) with each covered entity prior to processing any Protected Health Information (PHI). Our obligations regarding PHI are governed by the BAA and applicable law.

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. We provide technical support during business hours and emergency support 24/7 for critical issues.

To the maximum extent permitted by law, Dentlo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Services.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to Dentlo in the 12 months preceding the claim.

Either party may terminate these Terms at any time. You may cancel your subscription through your account settings or by contacting support. We may suspend or terminate your access if you violate these Terms or for other legitimate business reasons with reasonable notice.

Upon termination, your right to use the Services ceases immediately. We will provide a reasonable period to export your data. Sections that by their nature should survive termination (including intellectual property, limitation of liability, and dispute resolution) will remain in effect.

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Tampa, Florida. Each party shall bear its own costs, and the arbitrator’s decision shall be final and binding.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.